Terms and Conditions

Introduction and Acceptance

These terms form the complete agreement between you and STARSCREAM LTD., the company that owns and operates Impressario Casino. By registering or playing on the site, you confirm that you have read, understood, and agreed to every provision. The company holds a license from the Kahnawake Gaming Authority and follows Saint Lucia law. We may update these terms at any time and will notify you in advance; continued use after the notice period confirms your acceptance of the changes. Only the English version is legally binding, and it prevails over any translated editions.

Eligibility and Account Rules

You must be at least 18 years old or meet the higher age requirement in your country of residence, and it is your responsibility to confirm that online gambling is legal where you live. All registration details must be accurate, complete, and kept up to date. You may open only one account for personal, recreational use and are not permitted to play on behalf of anyone else. Duplicate accounts will be closed, and any funds or winnings may be forfeited. We reserve the right to refuse or suspend accounts from restricted countries or if false information is provided. Funds in your account cannot come from illegal sources, and you alone are responsible for any taxes on winnings.

Deposits

Deposits can be made using the methods shown on the website, with a minimum amount usually set at 10 EUR or equivalent. We do not charge fees for deposits, though your bank or payment provider might. All deposited money becomes available after confirmation and verification. You must use only payment instruments that belong to you. Credit to your account by mistake will be corrected, and you are required to notify us immediately if this occurs. Chargebacks or reversals are prohibited, and you agree to cover any costs we incur from them.

Withdrawals

Withdrawals of real-money balances are possible at any time, subject to verification and wagering requirements on promotions. Funds must be returned to the original payment method where possible. Minimum and maximum limits apply, and large withdrawals may be paid in instalments. Processing usually occurs within one day, but additional checks for anti-money laundering reasons can extend this. Bonus funds or amounts from aborted games cannot be withdrawn. We perform due diligence before approving payouts and may request identification or source-of-funds proof.

Anti-Money Laundering and Due Diligence

We follow strict anti-money laundering rules and monitor all transactions. Winnings are paid only to the registered account holder using the same method as the deposit. Additional identity and source-of-wealth checks may be required at any time. Suspicious activity is reported to the relevant authorities, and we may suspend accounts or withhold funds during investigations. You agree to provide true information and notify us of any changes.

Responsible Gaming

We promote responsible play and offer tools such as deposit limits, time restrictions, and self-exclusion options that you can set directly in your account. Limits take effect immediately when lowered but require a cooling-off period when increased or removed. During self-exclusion, your account stays closed to deposits and bets, and we will not send marketing materials. If we identify potential problem gambling, we may contact you or close the account for your protection. We can also refer you to specialist support organizations.

Fair Gaming and Random Number Generator

All games use a certified random number generator tested by independent experts to guarantee fair outcomes. We maintain full records of every transaction for audit purposes. You agree not to use any software, bots, or external aids that could interfere with gameplay, and we prohibit collusion or any form of cheating.

Dormant and Inactive Accounts

Accounts unused for six months with a positive balance become inactive and may incur a small monthly administration fee. We notify you by email beforehand. After 30 months of inactivity, the account becomes dormant and the balance is returned to you. You can request reimbursement of any fees if access was impossible for valid reasons such as technical issues or health problems.

Exceptional Circumstances and Aborted Games

In cases of technical faults, system errors, or events beyond our control, we may cancel bets and issue refunds. Aborted or stuck games result in the return of stakes to your account. We are not liable for temporary downtime, connection problems, or third-party disruptions. Any game found to contain bugs or misconfigurations can be removed immediately.

Complaints and Disputes

If you have any concerns about our services, contact customer support for prompt handling. We aim to resolve complaints within seven business days. Should you remain unsatisfied, you may escalate the matter to the Kahnawake Gaming Commission within the specified timeframe. Data protection complaints are addressed separately in our privacy policy.

Data Protection and Security

Your personal information is processed in accordance with our privacy policy and applicable data protection laws. We use appropriate technical measures to keep data secure, and you must also protect your login credentials. Sharing account details with others is at your own risk.

Limitation of Liability

The website and games are provided on an “as is” basis without warranties. We are not liable for any indirect, consequential, or incidental damages arising from your use of the platform. You play at your own risk and agree to indemnify us against any claims related to your account activity or breaches of these terms.

Intellectual Property

All content, software, games, logos, and materials on the site are protected by copyright and other intellectual property rights owned by us or our partners. You may not copy, modify, or distribute any part of the website without permission.

Matters Beyond Our Control

We accept no responsibility for losses caused by events outside our reasonable control, including power failures, natural disasters, or third-party service interruptions. In such cases, we may suspend or cancel services temporarily.

Governing Law and Miscellaneous

These terms are governed by the laws of the Mohawk Territory of Kahnawake. We may assign the agreement, but you may not. The terms represent the entire understanding between us. Employees, affiliates, and their families are ineligible to play. For assistance, reach out to our support team. These conditions were last updated on 12.03.2025.